We purchased this as a present for our son's birthday and we got it pretty fast. When we got it thought it wasn't exactly the color our son wanted. We were nervous because of how big thw bag is and not sure how to return it.
We called and they shipped us a new cover, the color our son wanted. They were fantastic to work with.
The only reason I gave them 4 stars is because I wish they would have a local store that I can go and see the colors before I shipped it out. But all-in-all great product and great service.